Dynamic Specialty Fulfillment Policy 

Effective Date: 9/1/2024 

1. Refund Policy 

At Dynamic Specialty, we are committed to providing high-quality insurance products and services. We understand that circumstances may change, and you may need to request a refund. Our refund policy is as follows: 

  • Eligibility for Refunds: Refunds are available only under specific conditions, such as policy cancellations. Beyond this period, refunds are subject to a pro-rata calculation based on the unused portion of the policy term. 

*Please be advised that flat cancellations are not allowed 

  • Fully earned Fees: Fully earned fees are not refundable. 

  • Commissions: when a policy cancels, the pro-rated commission is calculated and its due to dynamic. 

  • Financed Premium: Unearned premium from policy cancellation(s) that have been financed via 3rd party financing companies will be returned to the financing company directly. 

  • How to Request a Refund: To initiate a cancellation request, please contact us via email at support@dynamicmga.com. Please provide your policy number, effective date, insured information and reason for cancellation. 

  • Processing Time: Once a refund request is approved, return premium will be issued between 30-60 business days from the processing date. Under special circumstances, refunds can be processed and issued between 7-10 business days. 

2. Delivery Policy 

Dynamic Specialty specializes in providing fast and economical insurance policies, as such we strive to provide Proof of Insurance as soon as processed by ourselves or our carriers. It is the Retail Agency’s responsibility to provide certificates of insurance to its insured customer. 

3. Return Policy 

Since Dynamic Specialty offers insurance products, returns are not applicable. However, policyholders may request to cancel their insurance as per the terms outlined in their Policy guidelines and/or Refund Policy section above. 

4. Cancellation Policy 

We understand that you may need to cancel your insurance policy. Our cancellation policy is as follows: 

  • Cancellation Period: Policies can be canceled by contacting our customer service team. 

  • Procedure for Cancellation: To cancel your policy, please provide written cancellation notice via email. Be prepared to provide your policy number and reason for cancellation. 

  • Fees: A cancellation fee may apply depending on the timing and circumstances of the cancellation. Details of any applicable fees will be communicated during the cancellation process. 

*Please be advised that flat cancellations are not allowed. 

5. Restrictions and Limitations 

Certain insurance products may have restrictions based on state regulations or specific underwriting guidelines. Please review the terms of your policy carefully or contact our customer service team for more information about any restrictions that may apply to your coverage. 

6. Privacy Policy 

Dynamic Specialty values your privacy and is committed to protecting your personal information. Our privacy policy details how we collect, use, and protect your information. You can view our full privacy policy here. 

7. Contact Information 

We are here to help you with any questions or concerns you may have. You can reach us through multiple contact methods: 

  • Email: support@dynamicmga.com 

  • Phone: 954-906-9479 

8. Promotions and Discounts 

From time to time, we may offer promotions or discounts on our insurance products. All conditions and terms of these promotions will be clearly disclosed at the time of the offer. Please read the terms carefully before participating in any promotional offer. 

9. Security and PCI Compliance 

Dynamic Specialty complies with all PCI standards to ensure the security of your payment information. Our website uses HTTPS and other security best practices to protect your data during transactions. Your payment details are handled securely, and we never store full credit card information. 

10. Accepted Payment Methods 

We accept various payment methods, including Visa, Mastercard, American Express, and Discover. Please refer to the logos displayed at checkout to ensure your preferred payment method is accepted. 

For any further inquiries, please do not hesitate to contact us.